Effective Date: 27/07/2023
Thank you for shopping with The Petal Bar. We want you to be completely satisfied with your purchase. We strive to provide high-quality products and excellent customer service. This Return & Refund Policy outlines the guidelines and procedures for returning and refunding items purchased from our website, in compliance with Australian Consumer Law. Please read this policy carefully before making a purchase.
1. Returns Eligibility:
We accept returns for the following reasons:
– The item received is damaged, defective, or incorrect.
– The item does not match the description or specifications provided on our website.
2. Timeframe for Returns:
To be eligible for a return, you must notify us within 24 hours of discovering the issue with the item. Under Australian Consumer Law, you may have the right to return goods within a specific period. Please contact our customer service team promptly to initiate the return process.
3. Return Process:
To initiate a return, please follow these steps:
– Contact our customer service team via email or phone to inform us of the issue and your desire to return the item.
– Provide relevant details such as your order number, item name, and reason for the return.
– Our customer service team will guide you through the return process, including providing instructions for returning the item and any necessary documentation.
4. Return Conditions:
– The item must be in its original condition, unused, and in its original packaging.
– All accompanying accessories, labels, and tags must be included.
– The return package must be securely packed to prevent damage during transit.
5. Return Shipping:
– For eligible returns due to damage, defects, or incorrect items, we will cover the return shipping costs.
– For voluntary returns (e.g., change of mind), you will be responsible for the return shipping costs.
6. Refund Process:
– Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
– If approved, we will initiate a refund to your original payment method.
– Refunds will be processed within a reasonable time and in compliance with Australian Consumer Law requirements.
If you would like to exchange an item, please follow the return process outlined above and specify your desire for an exchange. Once we receive the returned item and it meets the eligibility criteria, we will process the exchange based on the availability of the desired item.
8. Non-Returnable Items:
The following items are generally non-
returnable unless they meet the eligibility criteria outlined in Section 1:
– Perishable goods, such as fresh flowers or food items.
– Personalised or custom-made items.
– Sale or discounted items, unless damaged or defective.
9. Consumer Guarantees:
In addition to the rights outlined in this policy, you may also have consumer guarantees under Australian Consumer Law. These guarantees cannot be excluded or modified and may include guarantees of acceptable quality, fitness for purpose, and matching description.
10. Customer Service:
Your satisfaction is important to us. If you have any concerns or questions regarding your purchase or the return process, please contact our customer service team. We will do our best to address your concerns and provide a satisfactory resolution.
11. Changes to the Return & Refund Policy:
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our return guidelines.
If you have any questions or need assistance with a return, please contact our customer service team at:
We appreciate your understanding and cooperation in adhering to this Return & Refund Policy, which is designed to comply with Australian Consumer Law.
Last Updated: 27/07/2023
Monday to Saturday ONLY
Please order before 12pm for same day delivery.
If after 12pm, please call us to check if we can deliver on same day .