Privacy Policy

Effective Date: 27/07/2023

The Petal Bar (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information provided by individuals who access and use our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information:

We may collect personal information from you when you interact with our website, 

make a purchase, subscribe to our newsletters, or contact us for support. The types of personal information we collect may include:

– Name, contact information (address, email, phone number), and payment details.

– Information related to your orders, including order history, delivery preferences, and feedback.

– Information you provide when contacting us, such as inquiries, requests, or complaints.

– Demographic information, such as age, gender, or preferences, if provided voluntarily.

– Any other information you choose to provide to us.

2. Use of Personal Information:

We collect and use your personal information for the following purposes:

– Processing and delivering your orders, including order confirmation, payment processing, and delivery tracking.

– Communicating with you regarding your orders, updates, and customer service inquiries.

– Providing you with newsletters, promotional offers, or marketing communications (with your consent).

– Improving our website, products, and services based on your feedback and preferences.

– Complying with legal obligations, resolving disputes, or enforcing our policies.

– Protecting our rights, property, or safety, and preventing fraudulent activities.

3. Disclosure of Personal Information:

We may disclose your personal information to third-party service providers who assist us in operating our website and providing our services. These service providers are obligated to protect your information and use it solely for the purposes we specify. We may also disclose your information when required by law, to enforce our policies, or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns on our website. This information is used for analytical purposes, such as improving website functionality, personalising content, and understanding customer preferences. You can adjust your browser settings to refuse cookies or receive notifications when cookies are being sent. However, note that some features of our website may be affected if you disable cookies.

5. Security of Personal Information:

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We maintain appropriate administrative, technical, and physical safeguards to secure the information we collect. However, please note that no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security of your information.

6. Accessing and Updating Personal Information:

You have the right to access, correct, or update the personal information we hold about you. If you would like to review or make changes to your information, please contact us using the details provided in Section 8 below. We will respond to your request within a reasonable timeframe.

7. Retention of Personal Information:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer require your information, we will securely delete or anonymise it.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Info@petalbar.com.au

We will address your inquiry promptly and work to resolve any privacy-related issues.

9. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.

Last Updated: 27/07/2023

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.